Friday, September 13, 2013

Dell International Hiring Social Media Analyst.

About Dell International:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Work at Dell endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Job Description:
Candidate with strong Research and analytical skills background can apply for this role.
Responsible for monitoring client conversations on various social media platforms to generate daily, weekly, and bi-weekly reports which include metrics and insights into those metrics.
Creating daily, weekly, bi-weekly reports which contain insights and social metrics on competitors and industry data sets which are gleaned from social conversations.
Complete QA checks on reporting outputs and other teams output.
Mentor analysts so they are proficient in Radian6 and complete client reporting deliverables.
Learn Radian6 and become an expert in the tool.
Deep understanding of American culture, language, and assigned client. Must have a broad understanding of the client, competitors, and industry conversations to help refine insights and results.

NOTE: Finanlcial Research/ers experience will NOT be a great fit for this role.

Candidates from Market Research firms (top research firms like IMRB, Nielson, D&B, Gartner, IDC, etc ) can apply for this role.
Ideal candidate will have experience in Analysing, interpreting and providing insightful reports of Social Media conversations/behaviors to Clients.
He/she should have worked on Secondary Data and Research tools - Hoovers, LexisNexis,
Good to have exposure in Radian, Brandwatch, OR any other tools.
Candidate should have following Traits to be successful in this role.
Attention to detail
Ability to deep dive into topics
Passionate about research
Strong math and analytical skills
Ability to interpret data
Attention to detail

Education: UG - Any Graduate - Any Specialization/PG - Any Postgraduate - Any Specialization, Post Graduation Not Required.

Job Summary:
Experience: 2 - 4 Years
Industry: BPO/Call Centre/ITES
Functional Area: Analytics & Business Intelligence.
Role: Media Analyst
Location: Chennai.

Keyskills: Social Media, Social Media Monitoring, Social Media Listening, Social Media Insights, Social Media Mining, Radian, Brandwatch, Melt Water, Sysomos, Predictive modeling, Predictive Analysis.


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