Friday, September 13, 2013

Cisco Systems India Hiring Regional Service Expert.

About Cisco Systems:
Cisco Systems, Inc. is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Networks are an essential part of business, education, government and home communications today and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn.
Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. This tradition of innovation continues with industry-leading products in the core areas of routing and switching, as well as advanced technologies in areas such as Home Networking, IP Telephony, Optical, Network Security, Storage Networking and Wireless LAN.
* Cisco Systems India Pvt Ltd. commenced operations in 1995
* India, as a region, is part of the APAC theater
* Cisco has 7 Sales Offices in the region - New Delhi, Mumbai, Bangalore, Chennai, Pune, Kolkata and Hyderabad.
* India headcount is 7000+, including R&D, sales and business support staff
* Cisco Global Development Center is in Bangalore, this is the largest outside of the US
o Joint Development Centers with Wipro Technologies and Infosys Technologies in Bangalore; HCL Technologies in Chennai and Zensar Technologies in Pune
* Cisco"s go-to-Market strategy is through Channel partners
o 1200+ Partners
o 10 Gold Certified Partners - Datacraft, HCL Comnet, AT&T, IBM, Wipro, British Telecom, HCL Infosystems Ltd., TCS, Orange Business Services, Bharti Airtel Services Limited
o 8 Silver Certified Partners - Velocis (formerly Integrix), Proactive, Locuz, PC Solutions , Nirmal Datacomm, SK International, Allied Digital Services ltd and Tech Valley (Bangladesh)
o 4 Distributors - Ingram Micro, Redington, Compuage and Comstor
Support and Service - Extensive support system for customers with 17 logistics centers (premium depots). Besides that, Cisco is the only vendor to have a support program called ARNBD (advance replacement next business day) for its resellers
Cisco Capital was launched in 2005 to offer flexible leasing and financial services to customers and partners
Currently, there are over 170 Cisco Networking Academies across 22 states & union territories with 22455 Active Students, 25.9% of which are women students. Overall these academies have impacted 46291 students since the program inception in India. India has over 81,658 Active Cisco Certified Professionals of which 66,719 are CCNA Certified.

Job Description:
Overall: Goaling, SHARE, Overlay territory set up, 1&2 tier direct bookings support, reconciliation, Cases handling and other G2C support activities in Asia
New Year Readiness support including Hierarchy Assignment/People assignment, goal sheet, creation, Territory Management(Account set up), and Sales claiming and crediting.
Process improvements and global program roll out support.
Point of Contact for business partners around GSs creation process.
Ensure that the training requirements are being met across the internal and extended teams for the entire suite of tools and processes.
Utilize a relevant case management Tools to create support cases surrounding issues raised for all supported area functionalities.
Collect, analyze financial and business information, and develop reporting package.
Provide Reporting around G2C process activities (KPI's) including Ad hoc reporting and partnership with process team leads.
Work with IT to transfer knowledge for automated solutions.
Business representation on strategic projects as needed.
Partner with internal teams, especially on assignments and hierarchy so that any issues with set-ups and share assignments can be proactively updated/corrected in the system.

Education: UG - Any Graduate - Any Specialization/PG - Any Postgraduate - Any Specialization.

Job Summary:
Experience: 3 - 8 Years
Industry: IT-Hardware & Networking./Telecom
Functional Area: Other
Role: Service Expert.
Location: Bangalore.

Keyskills: Regional Service Expert, Sales, Territory Management, G2C process, Case management.


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